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Commercial Real Estate in Key West & the Florida Keys by RE/MAXCommercial Real Estate in Key West & the Florida Keys by RE/MAX

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Top Customer Service Tips

Top Customer Service TipsWe have scoured the internet for some of the best Customer Service tips to help you on the way to successful entrepreneurship! These 7 tips are sure to help you succeed. Every company that provides a product or service to the public should be concerned about the quality of its customer service. However useful your product is, poor quality customer service will alienate your customers. And this will ultimately impact your company’s revenues. Make sure you have these tips on hand so you can handle any situation like a pro!

Here are seven tips for improving your company’s customer service.

  1. Communicate clearly and simply. When a customer asks a question or makes a complaint, respond using wording that is simple and clear. Do not use obscure terms like “correspondence” or “remediate.” Instead, use simple words like “message” and “fix.”
  2. Use positive language, where possible. When responding to a question or concern, formulate your response in positive terms. Rather than saying something negative, such as “we don’t offer a refund for software that’s already been downloaded,” you could say “we’ll be glad to send you another program that better suits your needs.”
  3. Communicate directly. Avoid talking to or writing to customers using an indirect or general form of expression, such as “our customer service representatives want to fulfill all your needs.” Instead, convert it into a direct statement to one particular customer, such as “we’d like to figure out a solution to that problem you’re having.”
  4. Provide satisfaction. Of course, this is the biggest and most important recommendation: keep your customers happy! However, this does not mean that the customer is always right. Nor does it necessarily mean that there are always options available to resolve each customer’s problem. Rather, it means convincing the customer that you have heard and done everything possible to resolve their concern or answer their question.
  5. Be willing to apologize. Although this should only rarely be necessary, you must be willing to apologize when a customer is given incorrect or unhelpful information by a representative of your company. And, of course, there must be a mechanism to compensate the customer in some way for such a transgression.
  6. Allow the customer to signal the end of the interaction. When a customer asks a question or makes a complaint, try to allow the customer to bring the interaction to an end. This means that you keep talking and offering solutions until the customer is content. While such an approach is challenging – and some customers can be talkative! – it ensures that the customer does not go away angry or frustrated.
  7. Treat your customer service staff well. Sometimes employees in this area of a company are not respected or valued. That’s a shame, because they’re unlikely to do their best work if they’re not treated properly. Hire the best people and then show them – in various ways – that you appreciate their contribution to the company’s success.

Customer service is never quite as exciting as certain other functions within the company, such as product development or marketing. However, customer service is a critical aspect of every company’s operations. No business that offers poor customer service will thrive in the long run.

Hot Key West Business Opportunities

1 Henry Morgan Road W 1 $38,000,000

1 Henry Morgan Road W 1 OTHER, Florida

99 Beds 119 Baths

1 Infinity Bay Road W 145 $28,000,000

1 Infinity Bay Road W 145 OTHER, Florida

99 Beds 170 Baths

1 Media Luna Resort Road W 126 $26,000,000

1 Media Luna Resort Road W 126 OTHER, Florida

99 Beds 109 Baths

1 SEA GRAPE PLANTATION RESORT Road W $7,999,999

1 SEA GRAPE PLANTATION RESORT Road W OTHER, Florida

30 Beds 33 Baths

27340 Overseas Highway $6,900,000

27340 Overseas Highway Ramrod, Florida

3,969 SqFt

1 Lands End  West End Roatan W $6,750,000

1 Lands End West End Roatan W OTHER, Florida

25 Beds 27 Baths

328 Whitehead Street $4,995,000

328 Whitehead Street KEY WEST, Florida

5 Beds 5 Baths 2,759 SqFt 0.330 Acres

7537 Overseas Highway $3,495,000

7537 Overseas Highway MARATHON, Florida

6,750 SqFt

91865 Overseas Highway $2,300,000

91865 Overseas Highway Tavernier, Florida

15 Beds 10 Baths 10,150 SqFt

100150 Overseas Highway $2,100,000

100150 Overseas Highway KEY LARGO, Florida

58835 Overseas Highway $1,499,000

58835 Overseas Highway MARATHON, Florida

3,414 SqFt

1000 Eaton Street $1,200,000

1000 Eaton Street KEY WEST, Florida

1 Baths 989 SqFt

5607 College Road D104 $829,000

5607 College Road D104 KEY WEST, Florida

2 Beds 2 Baths 1,171 SqFt

Pirates Road $799,000

Pirates Road Cudjoe, Florida

Pirates Road $799,000

Pirates Road Cudjoe, Florida

96,547 SqFt

Are You Looking for Commercial Property in the Florida Keys?

Use our site to search commercial real estate in Key West and all of the Florida Keys. Unlike the “big name” sites out there, our site is directly connected to our local MLS and is updated with new properties every HOUR. By creating a Property Manager account you can stay on top of the newest businesses that go up on the market and get Price Change alerts so you can stay ahead of other buyers and beat them to the best deals!

In the meantime, check out these 1-click searches:

  • All Businesses for Sale
  • Office Buildings
  • Hotels, Motels & Bed & Breakfasts
  • Bars & Restaurants
  • Marinas for Sale in Key West
  • Investment Properties
  • Business Opportunities

Newest Key West Commercial Properties on the Market

Prime location in Islamorada!  Pelican Plaza is located across from Founders Park.  Highly visible on US 1 with 1.69 acres. 5125 sf net leasable retail space with plenty parking. Asking $25 sf Triple Net Lease-NNN $10,677 Active

86701 Overseas Highway ISLAMORADA, Florida

10,334 SqFt

Professional Friendly Business Environment, hard to find small lease space suitable for office or storage, Unit C101 offers 342sf of space with windows and private bathroom. Elevated, concrete structure with off street parking. In addition to the monthly rent quoted is sales tax, Tenant is responsible for water and electric. Minimum one-year lease $725 Active

5570 3Rd Street C101 Stock Island, Florida

1 Baths 7,520 SqFt

Terrific investment opportunity! Commercial building with three ample leasable spaces and great visibility on US1. Building is in excellent condition with marquee signage with upgraded electrical and 120 feet of frontage. Units are individually metered and can function well for retail, office or food & beverage businesses. Ample parking in front, along the side and in the rear of the building.  Opportunity for expansion behind the building as well. $729,000 Active

30971 Avenue A Big Pine, Florida

3 Baths 2,271 SqFt

Listed $50,000 under appraised value. Rare opportunity to purchase the Historic 7 Mile Marina less than a mile from 7 Mile Bridge with over 360ft of US-1 frontage! Commercial property consists of protected marina, 3,600 sqft building. Marathon approved transferable building rights allowing 9,332 of commercial floor area, two tax keys totaling +/- 54,768 sqft or 1.25 acres. Property being sold ''AS IS'' no warranties or representations and no leases. Includes a deed restriction for neighboring property not to store straps within 75 ft of NE property line. Prior to 2014 fire, property had a 150 seat restaurant and office. $3,150,000 Active

1090 Overseas Highway MARATHON, Florida

2 Baths

View All

Posted in: Customer Service, Owning a Business, Tips & Tricks, Uncategorized Tagged: Angry Customer, Customer Service, Dealing with an angry customer, Help, Tips

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410 Caroline St.
Key West, FL 33040

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98880 Overseas Hwy.
Key Largo, FL 33037

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Did you know the hottest properties in Key West often sell within days of being listed? Don’t miss out! Set up your own custom property alert so you can be notified of the newest commercial properties as they hit the market! Simply click the button below and choose the qualities that you want most and save your search to start getting alerts today!

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As local Key West Real Estate Agents we also have access to properties before they hit the market and can show you more information that is only accessible in the MLS. If you would like to set up a time to go over your real estate needs, please free to contact us at your convenience. There is no obligation and or pressure… we hope to hear from you!

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