Top Customer Service TipsWe have scoured the internet for some of the best Customer Service tips to help you on the way to successful entrepreneurship! These 7 tips are sure to help you succeed. Every company that provides a product or service to the public should be concerned about the quality of its customer service. However useful your product is, poor quality customer service will alienate your customers. And this will ultimately impact your company’s revenues. Make sure you have these tips on hand so you can handle any situation like a pro!
Here are seven tips for improving your company’s customer service.

  1. Communicate clearly and simply. When a customer asks a question or makes a complaint, respond using wording that is simple and clear. Do not use obscure terms like “correspondence” or “remediate.” Instead, use simple words like “message” and “fix.”
  2. Use positive language, where possible. When responding to a question or concern, formulate your response in positive terms. Rather than saying something negative, such as “we don’t offer a refund for software that’s already been downloaded,” you could say “we’ll be glad to send you another program that better suits your needs.”
  3. Communicate directly. Avoid talking to or writing to customers using an indirect or general form of expression, such as “our customer service representatives want to fulfill all your needs.” Instead, convert it into a direct statement to one particular customer, such as “we’d like to figure out a solution to that problem you’re having.”
  4. Provide satisfaction. Of course, this is the biggest and most important recommendation: keep your customers happy! However, this does not mean that the customer is always right. Nor does it necessarily mean that there are always options available to resolve each customer’s problem. Rather, it means convincing the customer that you have heard and done everything possible to resolve their concern or answer their question.
  5. Be willing to apologize. Although this should only rarely be necessary, you must be willing to apologize when a customer is given incorrect or unhelpful information by a representative of your company. And, of course, there must be a mechanism to compensate the customer in some way for such a transgression.
  6. Allow the customer to signal the end of the interaction. When a customer asks a question or makes a complaint, try to allow the customer to bring the interaction to an end. This means that you keep talking and offering solutions until the customer is content. While such an approach is challenging – and some customers can be talkative! – it ensures that the customer does not go away angry or frustrated.
  7. Treat your customer service staff well. Sometimes employees in this area of a company are not respected or valued. That’s a shame, because they’re unlikely to do their best work if they’re not treated properly. Hire the best people and then show them – in various ways – that you appreciate their contribution to the company’s success.

Customer service is never quite as exciting as certain other functions within the company, such as product development or marketing. However, customer service is a critical aspect of every company’s operations. No business that offers poor customer service will thrive in the long run.

Hot Key West Business Opportunities

Are You Looking for Commercial Property in the Florida Keys?

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In the meantime, check out these 1-click searches:

Newest Key West Commercial Properties on the Market

Very unique Marina & Resort in Islamorada, FL. Manager on site handles responsibilities with oversight from the absentee owner. Rare 1+ Acre Oceanside Lot with many uses possible. Deep water protected harbor with 18 large boat slips that can accommodate 50+ ft. yachts. Approach depth approximately 6 ft.+ at high tide with a clearly marked channel. Features include water, new 30 Amp and 50 Amp electric at each slip, fuel dock, concrete building with office, ship store, workshop, and garage/storage. 2 outdoor showers, 2 bath houses with indoor showers, stalls, and dressing area. New waste/pump-out station and fuel station. New Concrete In-ground Pool, Deck and Fence just completed. An additional separate concrete building used for storage on the North side of the property. Private marina, must call for an appointment and sign an NDA/CA for more information. $6,995,000 Active

200 Treasure Harbor Drive ISLAMORADA, Florida

4 Baths 1,069 SqFt

Rare Mixed-Use Investment Opportunity in the Heart of Key Largo! Discover a truly unique and versatile property that seamlessly blends commercial potential with comfortable residential living in one of the most sought-after locations in the Florida Keys. Positioned in a high-traffic area with exceptional visibility, this mixed-use asset offers an outstanding investment opportunity for entrepreneurs, business owners, and investors alike. The first floor boasts a spacious 1,026 sq. ft. commercial space, perfect for a business. Complementing this indoor space is an additional 672 sq. ft. covered outdoor work area with a convenient ramp, ideal for expanded operations, storage, or creative use. Whether you envision a thriving business or a workshop with high visibility, this space offers endless possibilities. Above the commercial space, the second floor features two charming one-bedroom, one-bathroom residential apartments, each spanning 750 sq. ft. These well-appointed units provide a comfortable and private living space, perfect for on-site business owners, rental income, or employee housing. With its prime Key Largo location, this property is surrounded by local shops, restaurants, and attractions, ensuring a steady stream of foot traffic and exposure. Whether you're looking to establish a business, generate rental income, or both, this versatile property is a rare gem that offers the perfect blend of work and living in the heart of the Keys. Don't miss this extraordinary opportunity. Contact us today to explore the endless potential of this unique mixed-use property! $1,399,000 Active

100693 Overseas Highway KEY LARGO, Florida

1 Baths 2,574 SqFt

Prime commercial property in the heart of downtown Key Largo. 5,457 sqft commercial space available immediately for lease! Access inside via private Elevator or Staircase. Large windows for natural lighting. Current floor plan includes many individual offices but could be reconfigured. Ample parking in front and side. $12 sqft gross lease. The unit has it's own bathrooms and kitchenette area. Great visibility on US 1! Zoned Urban Commercial with many possibilities. $5,457 Active

99451 Overseas Highway 2nd Floor KEY LARGO, Florida

4 Baths 13,260 SqFt

This is the price for one lot. Total of three contiguous, commercial dry lots at the end of 20th St. Oceanside. Big bonus, each lot includes a deeded and assigned deep water wet slip! Each lot may be purchased individually or together. Each lot is 94.5' wide by 110' deep and has its own water & electric meters. Three addresses are 351 20th St. Ocean, 361 20th St. Ocean and 371 20th St. Ocean as the end lot. Each lot is part of a Fisherman's Pointe HOA with fees of $1,200 per year per lot. Lots are currently being used by Fisherman for trap repair and storage. Favorable Mixed Use- Maritime Zoning allows for many commercial uses.The MU-M zoning district is intended to establish areas suitable for uses which are essential to the commercial maritime industry, including sales and service of fishing equipment and supplies, seafood processing, fishing equipment manufacture and treatment, boat storage, restaurants, retail and affordable housing residential uses.The MU district is designated within the Mixed-use Commercial (MUC) future land use category on the Future Land Use Map (FLUM). $749,900 Active

351 20th St, Marathon MARATHON, Florida


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