Did someone just leave your Florida Keys business a bad review? It’s OK. It’s not uncommon for businesses to get bad reviews sometimes. When that happens, it can even be an opportunity to show the social media world how great you are. Getting a bad review isn’t as big of a deal as it sounds. In fact, if you handle the poor review on your Florida Keys business the right way, it can even draw more customers to you.
Keep in mind that if your business is busy, there’s a slim chance that you won’t end up with a negative review. Remember that customers aren’t looking for the perfect star rating, they are looking at the bigger picture when they go to your social media page. The single most important thing to do is to respond to every single negative review that your business gets. If you have the capabilities to delete the review, do not even think about it! Never delete a bad review. The reviewer will notice that you deleted the review and rally their friends to let the public know that you are a Bad Review Deleter. If you delete even a single review, no matter how untrue it is, millennials will never trust you.
How you respond is also important. If someone had a bad time at your Key West bar, empathize with them. Tell them that you strive for excellent customer service. Only a level-headed explanation is acceptable. Don’t make excuses, but explanation are OK. Use grace and tact. Show that you’re a real person. Show them that your business is full of real people. Apologize for the bad experience. Explain how you will make it up to them or at the very least, ask them to give you one more try because their patronage is important to you.
If you show your humanity in responding to the bad review, you might even get an apology from them. Sometimes people are having a bad day and it skews their perspective. This can happen to anyone. When other customers see this real exchange on social media, they will also be drawn to your business.
If the bad review is on Google and you know that it’s a fake review, you can always flag it. Google will look into the matter. If they feel it’s actually a fake review, they will delete it.
Check in with your social media daily though. You will want to be sure to respond to any negative review within 24 hours. Some experts say it’s OK to take up to 48 hours, but the 24-hour rule is generally a better idea. If you don’t know how to put into words the proper response, find someone within your company that excels at that kind of thing or hire a professional social media marketer to do the job for you.
One of the biggest mistakes that businesses make is offering platitudes. Find a new way to say that you’re sorry that they had a bad experience. Some marketers have found saying things like, “Oh no! That’s just awful. I wish that that hadn’t happened to you. We want all of our customers to have an amazing time here. It’s what makes it worth the extra effort. Stop in on Thursday or Sunday if you can so that I can personally try to earn back your business, please!” Something original and thoughtful will go much further than, “I’m sorry you had that experience. How can I make it right?”

Hot Key West Business Opportunities

101600 Overseas Highway $20,000,000

101600 Overseas Highway KEY LARGO, Florida

3 Beds 3 Baths 3,717 SqFt

139 Seaside Avenue $10,500,000

139 Seaside Avenue KEY LARGO, Florida

5 Beds 7 Baths 6,740 SqFt

517 Duval & 518 Bahama Street $7,500,000

517 Duval & 518 Bahama Street KEY WEST, Florida

4 Baths 7,854 SqFt

3428 Roosevelt Boulevard N 1,2,3,4,5,6 $5,995,000

3428 Roosevelt Boulevard N 1,2,3,4,5,6 KEY WEST, Florida

7 Baths 8,046 SqFt

112 Bounty Lane N $5,990,000

112 Bounty Lane N KEY LARGO, Florida

5 Beds 5 Baths 4,822 SqFt 0.180 Acres

3574 Overseas Highway 1-7 $4,800,000

3574 Overseas Highway 1-7 MARATHON, Florida

5 Beds 4 Baths 7,706 SqFt

100099 Overseas Highway $4,749,000

100099 Overseas Highway KEY LARGO, Florida

2 Baths 4,680 SqFt

30770 Overseas Highway $3,995,000

30770 Overseas Highway Big Pine, Florida

12,560 SqFt

919 - 921 Duval Street $3,750,000

919 - 921 Duval Street KEY WEST, Florida

9 Beds 6 Baths 4,173 SqFt

10 Ocean Drive E $3,699,000

10 Ocean Drive E MARATHON, Florida

5 Beds 3 Baths 2,832 SqFt 0.290 Acres

96180 Overseas Highway $3,600,000

96180 Overseas Highway KEY LARGO, Florida

3 Beds 3 Baths 1,445 SqFt 0.960 Acres

770 107th Street Ocean $3,500,000

770 107th Street Ocean MARATHON, Florida

33,977 SqFt

770 107Th St Ocean $3,500,000

770 107Th St Ocean MARATHON, Florida

101350 Overseas Highway $3,250,000

101350 Overseas Highway KEY LARGO, Florida

2 Baths 6,674 SqFt

155 Atlantic Circle Drive $3,100,000

155 Atlantic Circle Drive KEY LARGO, Florida

3 Beds 2 Baths 2,694 SqFt

Are You Looking for Commercial Property in the Florida Keys?

Use our site to search commercial real estate in Key West and all of the Florida Keys. Unlike the “big name” sites out there, our site is directly connected to our local MLS and is updated with new properties every HOUR. By creating a Property Manager account you can stay on top of the newest businesses that go up on the market and get Price Change alerts so you can stay ahead of other buyers and beat them to the best deals!
In the meantime, check out these 1-click searches:

Newest Key West Commercial Properties on the Market

Prime Commercial Real Estate in Big Pine Key. The property offers 125 footage on US1 and 200 feet deep. With access from the front of the building to the back. Back of the property is fenced with extra storage facilities. Metal building, metal roof, two half baths, two lofts, front office space. $1,545,000 Active

31133 Ave A Big Pine, Florida

2 Baths 2,460 SqFt

Come and Use this precious space at a prime location! There is so much foot traffic in this area. Your business here at 300 Southard Street Unit 103 is at a Great location. Parking space provided as well. Renting for $950. Ideal spot right by Truman Annex and in between Southard Street and Thomas Street. $950 Active

300 Southard Street 103 KEY WEST, Florida

5 Baths 135 SqFt

Hard to find office space available at Conch Harbor Retail Center. Suitable for office, at the corner of Caroline and Grinnell Streets. Men and Women's bathrooms, outdoor seating in courtyard. Neighbors include Prime 951 Steakhouse, Dante's Pool Bar and Restaurant and West Marine. Sales tax is in addition to rent quoted, minimum one-year lease. $4,328.33 Active

951 Caroline Street 207 KEY WEST, Florida

2 Baths

2,705 SF lot in X Flood Zone on White Street in Key West. Zoned HNC-1, see documents tab for land uses. Buyer to verify if any build back rights. Owner is a licensed FL Realtor. $499,000 Active

1212 White Street KEY WEST, Florida


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