• Favorites
    • Sign up/Log in
    •  305-296-1400
    •  Email
    •  Locations

Commercial Real Estate in Key West & the Florida Keys by RE/MAXCommercial Real Estate in Key West & the Florida Keys by RE/MAX

  • Menu
  • Home
  • Commercial Search
    • Commercial Property Search
    • Our Commercial Properties
    • Newest Commercial on the Market
  • Property Types
    • Bars & Restaurants
    • Office Buildings
    • Marinas
    • Hotels/Motels/B & B’s
    • Investment Properties
    • Leasing
    • Industrial/Warehouses/Other
    • Business Opportunities
    • Multi-Unit
  • Selling Your Property
    • Commercial Property Valuation
    • Residential Property Valuation
  • Search by Area
    • Key Largo
    • Islamorada
    • Marathon
    • Big Pine Keys
    • Key West
    • Duval Street
  • Residential Search
  • About
    • About Us
    • Meet the Team
    • Client Reviews
  • Blog
  • Contact

How To Make The Most Out Of A Bad Review On Social Media

Did someone just leave your Florida Keys business a bad review? It’s OK. It’s not uncommon for businesses to get bad reviews sometimes. When that happens, it can even be an opportunity to show the social media world how great you are. Getting a bad review isn’t as big of a deal as it sounds. In fact, if you handle the poor review on your Florida Keys business the right way, it can even draw more customers to you.

Keep in mind that if your business is busy, there’s a slim chance that you won’t end up with a negative review. Remember that customers aren’t looking for the perfect star rating, they are looking at the bigger picture when they go to your social media page. The single most important thing to do is to respond to every single negative review that your business gets. If you have the capabilities to delete the review, do not even think about it! Never delete a bad review. The reviewer will notice that you deleted the review and rally their friends to let the public know that you are a Bad Review Deleter. If you delete even a single review, no matter how untrue it is, millennials will never trust you.

How you respond is also important. If someone had a bad time at your Key West bar, empathize with them. Tell them that you strive for excellent customer service. Only a level-headed explanation is acceptable. Don’t make excuses, but explanation are OK. Use grace and tact. Show that you’re a real person. Show them that your business is full of real people. Apologize for the bad experience. Explain how you will make it up to them or at the very least, ask them to give you one more try because their patronage is important to you.

If you show your humanity in responding to the bad review, you might even get an apology from them. Sometimes people are having a bad day and it skews their perspective. This can happen to anyone. When other customers see this real exchange on social media, they will also be drawn to your business.

If the bad review is on Google and you know that it’s a fake review, you can always flag it. Google will look into the matter. If they feel it’s actually a fake review, they will delete it.

Check in with your social media daily though. You will want to be sure to respond to any negative review within 24 hours. Some experts say it’s OK to take up to 48 hours, but the 24-hour rule is generally a better idea. If you don’t know how to put into words the proper response, find someone within your company that excels at that kind of thing or hire a professional social media marketer to do the job for you.

One of the biggest mistakes that businesses make is offering platitudes. Find a new way to say that you’re sorry that they had a bad experience. Some marketers have found saying things like, “Oh no! That’s just awful. I wish that that hadn’t happened to you. We want all of our customers to have an amazing time here. It’s what makes it worth the extra effort. Stop in on Thursday or Sunday if you can so that I can personally try to earn back your business, please!” Something original and thoughtful will go much further than, “I’m sorry you had that experience. How can I make it right?”

Hot Key West Business Opportunities

101600 Overseas Highway $20,000,000

101600 Overseas Highway KEY LARGO, Florida

3 Beds 3 Baths 3,717 SqFt

139 Seaside Avenue $10,500,000

139 Seaside Avenue KEY LARGO, Florida

5 Beds 7 Baths 6,740 SqFt

5730 4Th Avenue $9,995,000

5730 4Th Avenue Stock Island, Florida

9 Baths 6,444 SqFt

1622 Overseas Highway $9,900,000

1622 Overseas Highway MARATHON, Florida

3,400 SqFt

12685 Overseas Highway $8,500,000

12685 Overseas Highway MARATHON, Florida

5,607 SqFt

517 Duval & 518 Bahama Street $7,500,000

517 Duval & 518 Bahama Street KEY WEST, Florida

4 Baths 7,854 SqFt

3428 Roosevelt Boulevard N 1,2,3,4,5,6 $5,995,000

3428 Roosevelt Boulevard N 1,2,3,4,5,6 KEY WEST, Florida

7 Baths 8,046 SqFt

$5,250,000

Key Largo, Florida

2 Baths 4,680 SqFt

96180 Overseas Highway $4,650,000

96180 Overseas Highway KEY LARGO, Florida

3 Beds 3 Baths 1,445 SqFt 0.960 Acres

919 - 921 Duval Street $3,750,000

919 - 921 Duval Street KEY WEST, Florida

9 Beds 6 Baths 4,173 SqFt

101350 Overseas Highway $3,250,000

101350 Overseas Highway KEY LARGO, Florida

2 Baths 6,674 SqFt

1100 Indies Drive S $2,725,000

1100 Indies Drive S Duck, Florida

4 Beds 4 Baths 3,402 SqFt 0.290 Acres

100150 Overseas Highway $2,400,000

100150 Overseas Highway KEY LARGO, Florida

2,436 SqFt

352 Seaview Drive E $2,200,000

352 Seaview Drive E Duck, Florida

2 Beds 3 Baths 1,440 SqFt 0.190 Acres

218 Bristol Court $1,999,000

218 Bristol Court Tavernier, Florida

3 Beds 2 Baths 1,628 SqFt 0.150 Acres

Are You Looking for Commercial Property in the Florida Keys?

Use our site to search commercial real estate in Key West and all of the Florida Keys. Unlike the “big name” sites out there, our site is directly connected to our local MLS and is updated with new properties every HOUR. By creating a Property Manager account you can stay on top of the newest businesses that go up on the market and get Price Change alerts so you can stay ahead of other buyers and beat them to the best deals!

In the meantime, check out these 1-click searches:

  • All Businesses for Sale
  • Office Buildings
  • Hotels, Motels & Bed & Breakfasts
  • Bars & Restaurants
  • Marinas for Sale in Key West
  • Investment Properties
  • Business Opportunities

Newest Key West Commercial Properties on the Market

Great opportunity to purchase a SIX UNIT corner property!  All units are spacious with 2 bedrooms and 1 bath. Separately metered for water and electric.  Five units are month to month and one unit has a lease ending 9/2023. Close to dining, resorts, marina, and only minutes to Key West.  Ideal for investors, perfect for employee housing or owner occupier with rental income.  Prime corner 125x50 lot with ample off street parking. Sale is subject to court approval of Personal Rep. for the Estate of Co-Seller. $1,750,000 Active

6336 2nd Street Stock Island, Florida

6 Beds 6 Baths 5,394 SqFt

Endless possibilities! Rare multi-use commercial/residential building located in prime location in Old Town, Key West. Now available, 2000 sq.ft. commercial space on ground floor with 2 bathrooms and bonus office/storeroom. Upstairs are (3) three large residential apartments with a terrace. All the units have independent entrances and separate electric meters. The first apartment has 3 large bedrooms, 2 full bathrooms, stainless steel appliances & spacious balcony. The second apartment has a new kitchen with 2 bedrooms, 1 bathroom. The third unit is a large studio with full kitchen and bathroom. Enjoy the proximity to the beaches, restaurants, shopping and all the attractions. This mixed-use property is a must see! Perfect for 1031 exchange, investor, employee housing or owner occupier. As per request, rental income and annual expenses are available. Schedule your viewing today! $2,900,000 Active

1110 White Street KEY WEST, Florida

6 Beds 6 Baths 3,657 SqFt

Fantastic space available in the heart of the evening crowd across from the Opal and Ocean Key House Hotels and steps away from world famous Mallory Square, Key West's popular Sunset Celebration. High traffic location with cruise ship passengers and tourists using the old town train & trolley stationed right across the street. Ground level storefront with large display windows and approximately 1250 sq. ft. of retail space with an additional 950 sq. ft. of space that could be combined next door for a total of 2,200 sf. ft. Triple net expenses and sales tax are in addition to the amount quoted $8,300 Active

308 Front Street KEY WEST, Florida

1 Baths 9,411 SqFt

Fantastic space available in the heart of the evening crowd across from the Opal and Ocean Key House Hotels and steps away from world famous Mallory Square, Key West's popular Sunset Celebration. High traffic location with cruise ship passengers and tourists using the old town train & trolley stationed right across the street. Ground level storefront with large display windows and approximately 950 sq. ft. of retail space with an additional 1250 sq. ft. of space that could be combined next door for a total of 2,200 sf. ft. Triple net expenses and sales tax are in addition to the amount quoted $6,308 Active

304 Front Street KEY WEST, Florida

1 Baths 9,411 SqFt


View ALL

Posted in: Bed & Breakfasts, Business Solutions, Hospitality Businesses, Key West, Marinas, Microbreweries, Owning a Business, Uncategorized Tagged: bad review, negative reviews on social media, online business reviews, social media, social media marketing

About Curtis A. Skomp, CCIM

Subscribe to our mailing list

* indicates required



Primary Interest *

Describe Yourself *


Post navigation

« Five Must Haves For Hurricane Evacuation In The Florida Keys
What Top Five Business Adventures Will People Begin in 2020? »

Key West Office

RE/MAX ALL KEYS REAL ESTATE
305-296-1400 Office

Business Address:
517 Duval St Suite 200, Key West, FL 33040

View RE/MAX All Keys Real Estate Key West location on Google

Key Largo Office

RE/MAX ALL KEYS REAL ESTATE
305-451-0060 Office

Business Address:
98880 Overseas Hwy, Key Largo, FL 33037

View RE/MAX All Keys Real Estate Key Largo location on Google

Miami Office

RE/MAX Advance Realty
305-444-7111 Office

Business Address:
11010 SW 88th St. Ste. 200, Miami, FL 33176

View RE/MAX Advance Realty South Miami location on Google

© 2023 · Curtis A. Skomp, CCIM · 305-304-0084 · Sitemap · IDX Sitemap · IDX XML Sitemap · Commercial Properties Key West FL
Disclaimer - All Rights Reserved by RE/MAX Commercial

Licensed in Florida | Key West FL Commercial Real Estate

AREAS WE COVER:

33040, 33043, 33042, 33050, 33036, 33037
Key West, Stock Island, Big Pine Keys, Marathon, Islamorada, Key Largo

Log in · Agent Center Page · Real Estate Website by Real Estate Websites by YourSiteNeedsMe.com