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How To Respond To A Nasty-gram

We’ve all been victim of a nasty-gram at some point in time – whether it’s from an unhappy client, our supervisor, colleague or neighbor. Why are emails a preferred method for someone to tell you about their dissatisfaction with you or a situation that involves you? Computers embolden people – they allow them to hide behind a computer without having to look a real human in the face. It’s far less scary to angrily type your venomous words into a screen than to scream them into someone’s face. There’s zero chance the computer is going to argue back, and there’s zero chance you’re going to be arrested. Better yet, nobody but the recipient will know about your little outburst…right? Well, maybe…unless the receiver is a regular of Reddit. Then, the email may be viewed millions of times. Regardless, it’s common sense to not send an angry email. What do you do, however, if you receive one?

How To Respond To A Nasty-gram

  • Don’t respond at all for 24 hours in any way.
  • Don’t Respond back with a defense of any kind.
  • Respond back in a way that politely invites the person to call you or meet with you face to face.

When you receive a nasty attack via email, your first impulse is to get very angry in return. That’s human nature. However, the best way to diffuse the situation, and possibly salvage your day or weekend, is to do absolutely nothing. Don’t read it again and again, share with others, and definitely don’t respond. Close the email and do something else – go for a walk, work on a project, read a book, but don’t dare look at that email again. Give your body and mind a chance to recover from the attack.

Twenty four hours later, open the email again, not necessarily to read it, and definitely not to counter any points made or to defend yourself. Your goal here is to professionally acknowledge receipt. That means you cannot tell the sender that they were wrong, they hurt your feelings, all the reasons why they are actually the awful person, nothing. Professionals do not counter, defend or win wars over email. Why? Words are easily misconstrued when there’s no face, voice or body language to back them up. Also – it’s very easy for someone to forward your reply to many people. You don’t want to give anyone that opportunity to harm your business or your reputation as an individual.

It is now time to reply. Your reply should look very much like this, unless the email threatened you bodily harm (in which place, it may be have been best to call the police when you received it). If it was angry words debasing your character/company, however, write this: “Dear Mrs. Jones, I am sorry that you are unhappy with XYZ services. My goal is for our customers to be happy and satisfied with the services we provide, and I’d love to talk to you about what you have experienced and let you share your thoughts when I can respond in a timely manner. Please call me at 123-4567 or feel free to stop by my office where we can chat.  I thank you for your time and for reaching out to me. Respectfully, Joe Business Owner.”

There. Doesn’t the high road have a much better view?

Hot Key West Business Opportunities

101600 Overseas Highway $20,000,000

101600 Overseas Highway KEY LARGO, Florida

3 Beds 3 Baths 3,717 SqFt

139 Seaside Avenue $10,500,000

139 Seaside Avenue KEY LARGO, Florida

5 Beds 7 Baths 6,740 SqFt

5730 4Th Avenue $9,995,000

5730 4Th Avenue Stock Island, Florida

9 Baths 6,444 SqFt

1622 Overseas Highway $9,900,000

1622 Overseas Highway MARATHON, Florida

3,400 SqFt

12685 Overseas Highway $8,500,000

12685 Overseas Highway MARATHON, Florida

5,607 SqFt

517 Duval & 518 Bahama Street $7,500,000

517 Duval & 518 Bahama Street KEY WEST, Florida

4 Baths 7,854 SqFt

3428 Roosevelt Boulevard N 1,2,3,4,5,6 $5,995,000

3428 Roosevelt Boulevard N 1,2,3,4,5,6 KEY WEST, Florida

7 Baths 8,046 SqFt

$5,250,000

Key Largo, Florida

2 Baths 4,680 SqFt

96180 Overseas Highway $4,900,000

96180 Overseas Highway KEY LARGO, Florida

3 Beds 3 Baths 1,445 SqFt 0.960 Acres

919 - 921 Duval Street $3,750,000

919 - 921 Duval Street KEY WEST, Florida

9 Beds 6 Baths 4,173 SqFt

101350 Overseas Highway $3,250,000

101350 Overseas Highway KEY LARGO, Florida

2 Baths 6,674 SqFt

1100 Indies Drive S $2,725,000

1100 Indies Drive S Duck, Florida

4 Beds 4 Baths 3,402 SqFt 0.290 Acres

100150 Overseas Highway $2,400,000

100150 Overseas Highway KEY LARGO, Florida

2,436 SqFt

352 Seaview Drive E $2,200,000

352 Seaview Drive E Duck, Florida

2 Beds 3 Baths 1,440 SqFt 0.190 Acres

218 Bristol Court $1,999,000

218 Bristol Court Tavernier, Florida

3 Beds 2 Baths 1,628 SqFt 0.150 Acres

Are You Looking for Commercial Property in the Florida Keys?

Use our site to search commercial real estate in Key West and all of the Florida Keys. Unlike the “big name” sites out there, our site is directly connected to our local MLS and is updated with new properties every HOUR. By creating a Property Manager account you can stay on top of the newest businesses that go up on the market and get Price Change alerts so you can stay ahead of other buyers and beat them to the best deals!

In the meantime, check out these 1-click searches:

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Newest Key West Commercial Properties on the Market

Offices on Eaton Street located in downtown Key West. If you are looking for a small private office join the friendly business environment at Key West Theater catering to local small business owners. Office 215 is a corner office with a large open space and close, approximately 320sq.ft.  Wifi, electric and water included, sales tax is in addition to the monthly rent quoted. $1,400 Active

524 Eaton Street 215 KEY WEST, Florida

2 Baths

2nd Story lease space suitable for office/work shop/storage in a 9 unit compound on Stock Island. Large front room with built in cabinets, 2nd smaller room for storage, additional office space and a half bathroom. Secure fenced lot, an off street parking space and circular drive for truck delivery or pick up. Rent includes utilities. First, Last and Security (one month rent) will move you in. $1,745.79 Active

5625 2Nd Avenue UP Stock Island, Florida

6,219 SqFt

Retail Space available in one of Key West's three major power centers. Overseas Market boasts one of the most desirable tenant bases on the island with Winn-Dixie, Denny's, Ross, CVS Drugstores, Verizon, GNC, Goldman's Deli, BodyZone, AutoZone, Five Guys, Dominos and more... There is ample parking & traffic light entry into the shopping center. Monthly rent quoted is Base Rent Only, in addition are triple net charges and sales tax. $4,083.33 Active

2730 Roosevelt Boulevard N KEY WEST, Florida

1 Baths 178,707 SqFt

Commercial Space Directly in the Middle of Gulfside Village. Triple Net Long Term Lease with existing Verizon Wireless tenants. Excellent Visibility! Excellent Rental History! Gulfside Village offers ample parking spaces, clean shopping center and friendly retail owners. Unit 21 has 1,860 sq feet of space, half bathroom and large storage/office area in the back of the store. Please DO NOT DISTURB the existing tenants/company. $600,000 Active

5800 Overseas Highway 21 MARATHON, Florida

1 Baths 1,860 SqFt


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Posted in: Bed & Breakfasts, Business Loans, Business Solutions, Coworking Tagged: business solutions, dealing with angry customers, how to respond to a nasty-gram, how to respond to an angry email

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