We’ve all been victim of a nasty-gram at some point in time – whether it’s from an unhappy client, our supervisor, colleague or neighbor. Why are emails a preferred method for someone to tell you about their dissatisfaction with you or a situation that involves you? Computers embolden people – they allow them to hide behind a computer without having to look a real human in the face. It’s far less scary to angrily type your venomous words into a screen than to scream them into someone’s face. There’s zero chance the computer is going to argue back, and there’s zero chance you’re going to be arrested. Better yet, nobody but the recipient will know about your little outburst…right? Well, maybe…unless the receiver is a regular of Reddit. Then, the email may be viewed millions of times. Regardless, it’s common sense to not send an angry email. What do you do, however, if you receive one?

How To Respond To A Nasty-gram

  • Don’t respond at all for 24 hours in any way.
  • Don’t Respond back with a defense of any kind.
  • Respond back in a way that politely invites the person to call you or meet with you face to face.

When you receive a nasty attack via email, your first impulse is to get very angry in return. That’s human nature. However, the best way to diffuse the situation, and possibly salvage your day or weekend, is to do absolutely nothing. Don’t read it again and again, share with others, and definitely don’t respond. Close the email and do something else – go for a walk, work on a project, read a book, but don’t dare look at that email again. Give your body and mind a chance to recover from the attack.
Twenty four hours later, open the email again, not necessarily to read it, and definitely not to counter any points made or to defend yourself. Your goal here is to professionally acknowledge receipt. That means you cannot tell the sender that they were wrong, they hurt your feelings, all the reasons why they are actually the awful person, nothing. Professionals do not counter, defend or win wars over email. Why? Words are easily misconstrued when there’s no face, voice or body language to back them up. Also – it’s very easy for someone to forward your reply to many people. You don’t want to give anyone that opportunity to harm your business or your reputation as an individual.
It is now time to reply. Your reply should look very much like this, unless the email threatened you bodily harm (in which place, it may be have been best to call the police when you received it). If it was angry words debasing your character/company, however, write this: “Dear Mrs. Jones, I am sorry that you are unhappy with XYZ services. My goal is for our customers to be happy and satisfied with the services we provide, and I’d love to talk to you about what you have experienced and let you share your thoughts when I can respond in a timely manner. Please call me at 123-4567 or feel free to stop by my office where we can chat.  I thank you for your time and for reaching out to me. Respectfully, Joe Business Owner.”
There. Doesn’t the high road have a much better view?

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Newest Key West Commercial Properties on the Market

Prime Mixed Use Income Producing property for sale. Total of 6 units. There are 2 Commercial units on ground floor facing Truman Ave. Both Commercial spaces now occupied by the Seam Shoppe, a long term, stable tenant. On the 2nd floor there are 4 good size apartments. Each 1bedroom and a loft bedroom and 1 bath. Each has use of large, outdoor deck in back. Potential Gross rental income approx. $15,000/mos.Total of 6 Water and Electric Meters. Rear parking lot for 4 + or - cars. Building in good condition and well maintained.Excellent Replacement Property for a Buyer looking to perform a 1031 Exchange.Owner may consider Seller financing to a Qualified Buyer at Seller discretion. $2,150,000 Active

1109 Truman Avenue KEY WEST, Florida

4 Beds 6 Baths 4,410 SqFt

Prime retail location on busy 300 block of Duval St with great visibility at the corner of Eaton St. Vacant and available now for long term, quality tenant. Perfect for Retail or small Restaurant.Unit B is approx. 880 sf. and has been renovated including new flooring, ceiling tiles, lighting, several sinks plumbed in with front reception area and prep & storage rooms in back. Exterior of the entire building has been renovated as well including new facade and steps. Unit B has a private ADA compliant bathroom. Thousands of tourist walk by daily and nightly. Ample customer and employee parking in the rear. Great mix of tenants including Wendy's, Wicked Lick Ice Cream, Kermit's Key Lime Pie and a large space dedicated to a Bank of America ATM machine for quick cash.Base rent is $80/sf plus $24.40/sf. NNN = $7,656/ mos. rent quoted, plus additional Florida Sales Tax equals total rent per mos. $7,656 Active

335 Duval Street B KEY WEST, Florida

2 Baths 6,495 SqFt

Opportunity to purchase prime Duval St. Real Estate with a very valuable, full, unrestricted 5COP Liquor License BEV5400029 included. An opportunity like this is rarely available anywhere in Key West or Monroe County. State issued Liquor License alone known to have sold recently well over $1 Million. Terrific Upper Duval St. corner location with high visibility from 43' frontage on Duval St. There is all day & night foot traffic from many Hotels & Guesthouses in the immediate area. Near the Southernmost Point in Key West. Historically this property has been a popular Restaurant & Bar and Retail store. Very solid 2,760 sf. CBS Building is currently configured with retail display space and a large, unused kitchen with existing Hood. There is also storage on 2nd floor in the attic. Additional storage, restroom and former Back bar with access off Amelia St.Large corner lot at Duval St. and Amelia St. with 98.75' frontage on Amelia St. x 43.18' on Duval St. Same owner since 2012 motivated to sell, Bring Offers! Existing business not included in sale. $4,500,000 Active

1114 Duval Street KEY WEST, Florida

2 Baths 2,760 SqFt

Buy a Bar & Liquor Store in Key West! Dons' Place is the opportunity to purchase an Iconic and Landmark Indoor and Outdoor Bar & a Liquor Store with a Drive Through! This package is rarely available in Key West or anywhere in the Keys. Big bonus is that is includes a very valuable, full, unrestricted & transferrable 5-COP Liquor License that includes Tobacco & Retail Beverage with no food requirement! BEV 5400161.Monroe County Liquor Licenses are valued well over $1 Million and 2024 County Assessed Values of the two real estate parcels is over $2.5 Million. Total Asset value alone is over $3.5 Million.The Indoor Bar and adjoining Liquor Store are in the main corner, CBS 2,396 sf. building along with men's and women's restrooms, office & storage. The building also operates maybe the only drive through, pick up window for Beer, Wine and Liquor left in the Keys! Several major repairs include new AC unit, new Bar and plumbing. New roof in 2022. There is an assuring backup propane Generac Generator with automatic transfer. All Furniture, Fixtures and Equipment included.Outside is another 1,588 sf. covered outdoor Bar for entertaining, weddings, special events and parties. There is bar and table seating and a separate small office/storage building. The Bar and Liquor store are popular with both tourists and locals. The business is family managed with absentee owners and a few long time employees. Current Bar hours are 7am until 4am, 7 days per week. The Bar and Liquor Store are a money making operation with so many opportunities for growth for a new owner. Currently there is no food service on site, only pre-packaged snacks sold, but HNC -1 Zoning allows Restaurants and likely Food Trucks for added income.Same absentee owners since 1998 and first time listed for sale. Sellers may consider Seller financing to a Qualified Buyer at Sellers discretion. $4,750,000 Active

1000-1006 Truman Avenue KEY WEST, Florida

2 Baths 2,756 SqFt


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